Recovery Ally GP link Volunteer

Overview

At Change Grow Live, Gloucestershire, we strive to ensure our services are warm and welcoming environments. Your role as a Recovery Ally Volunteer is to be the first point of contact within CGL following a new service user referral from a GP/Primary Care or Social Prescriber.

This role will help bridge the gap between referral and assessment. Duties for the post include maintaining contact with individuals, dealing with their initial queries helping to ease any anxieties, coordinating first appointments, signposting people to support that is available within the service and the community, and supporting to attend first appointments if required.

Responsibilities

Key Activities:

• As first point of contact with CGL, ensure new service users receive a friendly and non-judgmental service.
• Provide a link between GP/Social Prescriber and CGL services for the new service user
• Support entry into the service, contacting people to book into the Welcome Pod and carry out associated admin
• Offer support to the new service user between referral and assessment
• Ensure all queries are dealt with promptly and courteously
• Liaise with CGL staff and update case management contacts where appropriate
• Maintain accurate records of all contacts on our case management system
• Liaise with GP practices and provide leaflets and update notice boards as necessary
• Encourage service user feedback via the service feedback form, and the use of the suggestion box, to all clients accessing the service

Hours and days for this role can be flexible. The roles will be based at one of the hubs across the county (Gloucester/Cheltenham/Stroud). Please state your preference within your application.

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.

To apply, please click 'Join' we will then be in touch to discuss the next steps with you.