Head of Event Experience

Role Summary 

The Head of Event Experience is responsible for curating and managing the overall attendee experience at Pride in Gloucestershire events. This role ensures that all aspects of the event, including activities, amenities, and interactions, provide a positive and memorable experience aligned with the charity’s mission. 

Duties 

• - Develop and oversee the event experience strategy to enhance attendee engagement. 
• - Manage the design and delivery of activities, amenities, and interactive elements at events. 
• - Collaborate with the Event Directorship to align experiences with overall event objectives. 
• - Work with various departments to ensure seamless integration of event experience elements. 
• - Monitor attendee feedback and use insights to improve future event experiences. 
• - Supervise the Event Experience team, providing leadership and guidance as needed. 
• - Ensure compliance with health, safety, and accessibility regulations for all event elements. 
• - Liaise with vendors and external partners to secure services that enhance the event experience. 

Qualities Needed 

• - Strong commitment to the organisation, with excellent judgement and integrity. 
• - Proven experience in event planning, experience management, or hospitality. 
• - Strong organisational and project management skills to oversee multiple aspects of events. 
• - Creative and innovative, with a focus on designing engaging attendee experiences. 
• - Excellent communication and leadership skills to manage teams and collaborate across departments. 
• - Flexible and adaptable, able to handle challenges and dynamic event environments. 
• - Knowledge of accessibility and inclusivity practices in event planning. 

General Requirements 

• - Be available for approximately 10 hours per week, with additional time during events. 
• - Be able to use Microsoft Teams and email communication effectively. 
• - Act independently of any other interests and declare any conflict of interests. 
• - Not have any convictions for fraud or dishonesty, never to have been made bankrupt, or disqualified from acting as a company director or charity trustee.