Volunteer Generalist Adviser

What will you do? 

• complete an introduction to Citizens Advice and training for your role 
• talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with 
• find information about the clients’ problems and help them to understand their options 
• support clients to take action to resolve their problems. This might include drafting or writing letters, making phonecalls, or referring the client to another organisation 
• write a summary of the clients’ problems and what action you’ve taken 
• Assist with research and campaigns work by alerting them to cases through the appropriate channel. 
• Alert clients to research and campaign options.  

Some examples of what you could do:  

• explore what benefits a client is entitled to and help them to complete a benefit application form. 
• help a client who has problems with their landlord to understand their housing rights. 

What’s in it for you? 

• What’s in it for you? 
• make a real difference to people’s lives  
• learn about a range of issues such as benefits, debt, employment and housing 
• build on valuable skills such as communication, listening and analysing 
• increase your employability 
• work with a range of different people, independently and in a team. 
• initial and ongoing training appropriate to your role  
• support and supervision 
• reimbursement of travel expenses 
• valuable introduction to the work of Citizens Advice, the UK’s largest advice service 

What do you need to have? 

Valuing inclusion 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. 

If you are interested in becoming an adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.