Stonehouse Shop Volunteer

As a volunteer, you could be undertaking a wide variety of activities in the shop, or alternatively, working in a specific area as mentioned below.

Shop Volunteer Tasks:

·       To undertake any agreed tasks directed by your Managers.

·       To work as arranged with the manager/deputy.

·       To report back on given tasks to the shop management.

·       To inform the Shop Management of any planned absence or sickness.

·       To undertake further training as appropriate for role, and organisation.

·       To report any Health and Safety issues to the manager.

·       To work on the till (as appropriate)with a high degree of accuracy.

·       To handle donations and stock using discretion and be aware of any manual handling issues.

·       Bring any risks or potential risks to the attention of the management team.

·       To give polite and efficient customer service for all customers.

What do we look for in volunteers?

·       Sensitive to the needs of others and be able to carry out duties in a calm and efficient manner.

·       Able to deal with problem solving and ‘think on their feet’.

·       Honest.

·       Able to work as part of a team.

·       Discreet and maintain confidentiality.

·       A good listener.

·       An ambassador for Longfield and be able to direct potential users of our services to the relevant person.

·       Able to know when to withdraw and involve the manager.

·       Flexible.

·       Able to work with tills and other tools essential to the job role.

·       Reliable.

·       Fit to carry out the role. 

What training is provided?

• Initial Introduction to Longfield training
• Individual Shop induction
• Gift Aid Training
• As a volunteer you will have access to a range of education facilities and training opportunities to help and support you.

We are looking for volunteers who are able to commitment to coming in on a regular basis. This can be flexible around your availability and can discuss this further on application.