Volunteer Support Manager at Jet Age Museum

ABOUT US

Jet Age Museum engages with people in Gloucestershire and beyond to foster and inspire interest in aviation history, especially that of the County, from the earliest days of flight, through the birth of the Jet Age to the modern aerospace industry of today. 

We are a family friendly community museum run exclusively by volunteers, registered as a charity and a company known formally as the Gloucestershire Aviation Collection. We do not charge for admission but seek donations to meet our running costs and raise funds for future improvements. 

We are committed to an environment where volunteers feel fulfilled and valued for their contribution, equality and equity are upheld, diversity embraced, inclusion celebrated and discrimination, harassment and bullying not tolerated. 

Please consider joining us to help preserve the rich aviation heritage of Gloucestershire and inspire the future of aviation in the County.  

ROLE AND RESPONSIBILITIES

VOLUNTEER SUPPORT MANAGER

ROLE:

The Volunteer Support manager and the co-ordination team (Vol Co-ord) manage recruitment, administer general training, maintain volunteer records, organise staffing on public access days and compile weekly volunteers’ briefs and rosters with assistance from other departments as required. 

Working closely with each other, the Volunteer Support Trustee, the Executive Committee and other managers and volunteers, Vol Co-ord will help to deliver the Museum’s wide range of activities for visitors and support for volunteers.   

RESPONSIBILITIES:

Assisting the Trustee Champion with the annual review of policies for volunteering, volunteer resources, recruiting, training and succession planning. 

Reviewing annually the volunteer engagement documentation and processes such as the Volunteer Application, the Induction Course, Volunteer Agreement and Code of Conduct. 

Co-operating with other managers and volunteers as appropriate to help resolve difficulties being experienced by volunteers - seeking support from the Trustee Volunteer Support as necessary.

Initiating team meetings to co-ordinate activities and working closely with the team to ensure all responsibilities are covered when there are vacancies or team members are away. 

Monitoring the use of the Better Impact (BI) volunteer management system and encouraging wider use of its functionality where considered cost effective.   

Maintaining sufficient stocks of Volunteer Guides ‘uniform workwear’ for use on duty.

Supervising the ID Card, BI system and Safeguarding team volunteers.  

Ensuring volunteers’ personal information is protected in accordance with privacy rules. 

Helping to cover the co-ordinator roles when there are vacancies or co-ordinators are away.

SKILLS/INTERESTS NEEDED:

Essential: General administrative, IT and telephone skills, a team player with a desire to help others to get the most out of volunteering at the Museum. Desirable: HR admin experience. 

TRAINING OFFERED:

In-house On the Job training about Museum operations and the Team’s roles and on-line training for the BI system. Access to skills training courses about volunteer management and administration provided via Museum Development South West and the Better Impact or Rosterfy organisations.

TIME COMMITMENT SUGGESTED: Variable – around 3-4 hours per week.

LOCATION: At the Museum site or from home as agreed with other team members.  

MAIN POINT OF CONTACT/SUPERVISOR: 

The Volunteer Support Trustee.