Volunteer Facilitator

The Volunteer Facilitator’s main tasks:

·        Supporting the Catering & Hospitality Manager to provide a quality service to residents, their families, and visitors

·        The ability to volunteer across multi facets of the organisation in providing entertainment, catering, and hospitality services

·        Taking an active role in ensuring the clients have a pleasant and fulfilling experience

·        Responding to residents’ reactions and requests

·        Assisting with the organising and sourcing of various equipment as required

Key skills needed for this role:

·        An outgoing personality

·        An understanding of Events Management would be useful

·        Enjoys communicating with and spending time with people, particularly older people

·        Demonstrates patience and understanding

·        Trustworthy, honest and reliable

·        Works well in a team and one to one

·        Leadership and coaching skills

This role does not include the following tasks:

·        Personal care tasks

·        Administering medication                                          

·        Advice or support in relation to a person’s financial affairs

·        No transferring (manual handling) of residents

Training and Development:

·        Accessing training required to carry out the role and to further personal development

·        Accumulating relevant work experience

·        Direction and support