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Post | October 2024 | Volunteer Stories | 3 min read

From Isolation to Impact: Lottie’s Journey of Healing through Volunteering

Written by

Lucy Henderson
A selfie photo taken indoors showing someone wearing a cozy Fair Isle patterned sweater in browns, burgundy, and cream colors. They have long straight brown hair and are smiling warmly at the camera. In the background, there are decorative wall signs with text that includes phrases like "ALWAYS BE YOURSELF" and appears to have a unicorn theme. The lighting is warm and creates a homey atmosphere. The person appears to be in what looks like a home setting.

Meet the amazing Lottie, who volunteers for Age UK and ReConnect Gloucestershire. Lottie was kind enough to answer our quick-fire questions and shared her inspirational story with us. She also has some fantastic advice for those thinking about volunteering! Read her story below…


1. Why did you decide to start volunteering?

I decided to start volunteering as a way to reintegrate into everyday life after a long period of illness. Living with ME/CFS and fibromyalgia had left me mostly stuck at home, unable to work. As my recovery progressed, I realised how disconnected I had become from the ‘real world’. Volunteering felt like a meaningful way to rebuild my confidence, regain my social skills, and gradually build myself up and get back to being able to work again. Beyond that, I missed the feeling of making a positive difference in someone’s life. Volunteering seemed like the perfect way to contribute to others while also helping myself heal and reconnect with the world.


2. How did you find Go Volunteer Glos?

After deciding I wanted to volunteer, I wasn’t sure where to begin. Like many people, I turned to Google, where I quickly discovered the Go Volunteer Glos website.


3. What was your experience of using Go Volunteer Glos?

My experience with Go Volunteer Glos was seamless. The website was easy to navigate and had lots of different volunteering opportunities, and I could search for roles within my local area. It only took a few clicks to express my interest in a few different roles, then the organisations got into contact with me, and I completed application forms and interviews very quickly. Thanks to Go Volunteer Glos, I’ve become a telephone befriender with ReConnect Gloucestershire and joined Age UK Gloucestershire’s Help Team, where I assist individuals in their homes with applying for Attendance Allowance and Blue Badges.


4. How do you feel volunteering has benefitted you?

Volunteering has benefited me in countless ways. It has helped me re-expand my world, boosting both my confidence and self-esteem. The personal rewards have far outweighed the time and energy I’ve given. In my befriending role, I love listening to people’s stories—their memories, and how they speak about the people, places, and pets they’ve cherished. There’s something truly special about hearing a voice lift as they reminisce about happier times, briefly escaping their present struggles. It usually doesn’t take long to build a rapport, and the warmth in their voice as they recognise who is calling always makes my day. When I help people with complicated application forms, it’s rewarding to know I’m using my skills and experience from my previous career to make a meaningful impact. 


5. What advice would you give to people wanting to volunteer? 

If you're considering volunteering, my advice is to start by finding a cause that resonates with you. Think about how your personal experiences can guide your choice—if you’ve struggled with loneliness, volunteering to help others facing similar challenges is a great idea; think about any specific expertise you might have and consider using it to assist people dealing with related issues. Decide how much time you can reasonably and reliably commit, start with something manageable - you can always take on more! Most importantly, dive in with passion! The more you invest in volunteering, the more rewarding it becomes. Not only will you make a meaningful difference in others' lives, but volunteering will also make a meaningful difference in your own.


Volunteer Stories showcase some of the fabulous volunteers we have across Gloucestershire. If you know an amazing volunteer like Lottie, we’d love to feature them! Email us at [email protected]. 


Feeling inspired? Find volunteering opportunities by clicking the button below.

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Simon, known as ‘Woody Simon’, has been volunteering with ARK at Egwood CIC for about 2 years. Having spent 40 years working behind a desk, he now spends time in the natural environment, and for him, the experience has been profound. Read his motivational story. “Having worked all my life in the aerospace industry, I was coming up to retirement and looking for a challenge. My friend Jackie, the volunteer coordinator at ARK, was looking for volunteers. Perfect! I could finally get away from my desk, be outdoors and do something physically challenging. Most importantly, I could help others whilst also being able to express myself in the work I did there. “I met Nigel and the team at ARK, heard about their backgrounds and experiences and their ambition for their ‘big field’. Their focus and enthusiasm made me buy into the project straight away. “Every day at ARK is a learning day, gaining new skills and techniques from people of many different backgrounds and areas of expertise. You also learn how best to help and develop people with different needs to yourself. It works both ways; I give to them, and they give great things back to me. It couldn’t be simpler or more rewarding. "It works both ways; I give to them, and they give great things back to me. It couldn’t be simpler or more rewarding." “For example, one guy wanted to try wood carving, so I helped him to carve a wooden spoon. He persevered all day and was so happy to take home not only a physical object, the spoon, but also new skills and respect. You don’t just go to ARK to ‘do’ an activity. You go to engage with the people and the place, to relax in the environment, to achieve something and to take something away. That applies to everybody there. “One of my proudest achievements is helping to create a woodland craft facility in a clearing in the 2-acre Beech wood. I’ve developed old world woodcrafts facilities that respect their environment whilst creating a festival style seating area where people can come and work, learn or simply sit and relax in the nature around them. “I have been desk bound for most of my working life. So suddenly being outdoors and free, lifting, dragging and pushing things around has improved my physical health enormously. Mentally, the benefits of being outdoors in a beautiful environment just cannot be overstated whilst nature’s ever-changing face never lets you take the place for granted. The biggest buzz, however, comes from going home knowing that you have helped others in no matter how small a way. "Mentally, the benefits of being outdoors in a beautiful environment just cannot be overstated." “To anyone thinking of volunteering I would say come with your enthusiasm, an open mind and an open heart and that’s how you’ll get the most out of it.” Nigel Bell, who is responsible for developing ARK commented, "Simon and the other ARK volunteers are what helps to provide the socially engaging environment we strive to achieve. Without people like Simon, ARK would not be what it is, and we would not be doing the great work that we are. “Simon is testament to the mental and physical benefits of spending time at ARK". If Simon's story has inspired you to get involved in volunteering, click on the link below.
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Alex's Story

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Alex regularly spends time in the volunteering in nature, and for him the experience has been life-changing. Read his inspirational story. Alex, now 24 years of age, had suffered severely with his mental health since the age of 17 and had been hospitalised several times with multiple diagnoses, none of which seemed to be quite right. Aged 22, he was living in London, working 9-5 in an office which made him miserable and so early in 2019 he decided to go travelling to Australia. During this time, his mental health took a turn for the worse and he ended up being sectioned. With no family or support network around him he ended up severely anxious and depressed. He returned from Australia later that year, still struggling severely with his mental health, bed-ridden and with suicidal thoughts. Soon after his return, he was researching local organisations that might be able to help him and came across ARK at Egwood . Acts of Random Kindness (ARK), is a land-based day facility in South Somerset comprising 12 acres of land, woodland, communal buildings and animals which offers a range of activities, experiences and support services to improve health and wellbeing. He had a consultation with Simon, ARK’s Director of Operations, who took him under his wing. ARK, who tailor their support to the individual and what they want to do, created a bespoke programme for Alex which included horticulture, woodwork and looking after animals. “I started volunteering twice a week at ARK. I’d never come across an organisation like them before or seen such a deep level of care and commitment towards their goal. What I love about ARK is that they are small and much more approachable than a larger organisation which is good for someone who struggles with their mental health and anxiety. “I started volunteering twice a week at ARK. I’d never come across an organisation like them before or seen such a deep level of care and commitment towards their goal ." “One of the key messages of the ARK is empowerment and so they tailor support around you so that you’re more empowered. It’s an amazing organisation. “I expressed an interest in woodwork which I hadn’t done since studying GCSE Design & Technology. So, Simon asked me to make a bin. “Just do what you want”, he said, and it turned out really well. Simon always says that it’s not about the end product but how you get there. It doesn’t matter how it looks, it’s the process, being mindful of what you do and being in the moment. “You’ve got to work it out for yourself and use your own intuition. Simon’s there to help if you need it but he gives you the autonomy and power to problem solve yourself which is really important because ultimately, you’re the person in charge of your own recovery, no-one else is. “Simon is such a kind soul. He helped me to find a voluntary role working in mental health. I now work in mental health full time and I absolutely love it! He told he that I had something about me that would make me excel at my job and that I'd go really far, which made me cry. Alex, who now works as a mental health worker in a complex mental health supported living facility, explains, “It’s an incredibly challenging job and very emotionally demanding. I was worried that I wouldn’t be able to handle it and that my own PTSD might crop up but ARK had rebuilt me from the ground up. They gave me my confidence back and the foundations I needed. Simon always believed in me. “My mental health was like being in a storm but just because there’s a dark cloud it doesn’t mean that there isn’t blue sky above. If you’re patient and wait for the storm to pass, the blue sky will return. “Simon really cares about his organisation and the people it supports. He said “there is light at the end of the tunnel, and you will be fine”. I didn’t believe it at the time but I’m through that now and I am absolutely fine! So, if you are thinking about reaching out to an organisation like ARK please, just do it! "If you are thinking about reaching out to an organisation like ARK please, just do it!" Simon, ARK’s Director of Operations added; "At ARK we aim to provide an environment where each individual has the opportunity to find space both physically and mentally, without pressure or expectation. Given the chance to take stock, reset and build back confidence, positive changes can be made in how we see ourselves and in our approach to overcoming problems we may face. Alex is a great example of someone who, when given the opportunity, embraced it and rediscovered the strength of character, determination and personal skills that could be seen by those around him but he had lost sight of along the way." If Alex's story has inspired you to get involved in volunteering, click on the link below.
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