We pride ourselves on providing a person centred approach to any Carer who registers or is referred to us. Our experienced and friendly local team are here for you to ensure you have the support, ...
Accident and Emergency department volunteer
Contact person
Zoe Warner
#111690
Scan me or visit www.govolunteerglos.org/o/Gloucestershire-Carers-Hub/opportunities/Accident-and-Emergency-department-volunteer/111690 to join
Summary
Volunteer Role: Gloucestershire Carers Hub Information Point Volunteer
Detailed description
Volunteer Role: Gloucestershire Carers Hub Information Point Volunteer
Location: Hospital (A&E / Main Areas)
Organisation: Gloucestershire Carers Hub Reporting to Volunteer coordinator and Health liaison officer
Hours: First Tuesday Afternoon of each month potential to grow to more hours however we are always flexible around volunteers.
Support Carers when they need it most
Gloucestershire Carers Hub is looking for friendly and compassionate volunteers to staff our Hospital Information Point. In this role, you’ll help identify Carers, offer information about local support, and ensure they are aware of the services available to them.
What you’ll be doing
As an Information Point Volunteer, you will:
- Identify Carers who may not realise they are in a caring role
- Signpost Carers to Gloucestershire Carers Hub support, services, and resources
- Provide information about what help is available, including helping sign up online to the Carers Hub
- Liaise with Carers, the public, and healthcare professionals in a welcoming and approachable manner
- Raise awareness of Carers Hub services within the hospital environment
- Support Carers during stressful or emotional moments, offering reassurance and guidance
- Share leaflets and resources and encourage referrals where appropriate
What we’re looking for
You don’t need specialist experience — just the right qualities:
- Warm, friendly, and comfortable speaking with a wide range of people
- Good listener with strong communication skills
- Confident working in a busy hospital setting
- Compassionate and non‑judgemental
- Reliable and able to maintain confidentiality
What you’ll gain
- Full training and support from Gloucestershire Carers Hub
- Experience working with Carers, healthcare teams, and the public
- A meaningful volunteer role making a real difference
- Increased confidence and communication skills
- The chance to be part of a supportive, valued volunteer community
All volunteers will undergo a DBS check, reference checks and training.
What volunteers need
😇 Disclosure and Barring Service
What we will provide to volunteers
💸 Reimbursement of costs
About Gloucestershire Carers Hub
We pride ourselves on providing a person centred approach to any Carer who registers or is referred to us. Our experienced and friendly local team are here for you to ensure you have the support, information and time to think about you.
If you register with the Carers Hub you will have access to free information, guidance, support, to empower you in your caring role. This could help you to meet other carers and to interact with others in a safe space.
The Carers Hub is an easily accessed service where you can gain support, feel valued and offload your worries or concerns.
What help can I get from Gloucestershire Carers Hub?
Information, Advice and Guidance (IAG), from our supportive Triage team
Wellbeing support
Signposting to other services
Contingency Planning Support
Benefits and financial advice
Full carers assessments, support planning and reviews
Access to groups
Training, social gatherings and activities
Access to the Carer Aware Discount Scheme
Professional counselling service
Buddy Up
Employment support
We offer a safe space to talk about you and your caring role, we will work with you to identify how we can support you.