About
The ExtraCare Charitable Trust is committed to developing inspirational retirement villages for the over 55s. We enable older people to enjoy healthy, active, and independent lifestyles in their later ...
Receptionist
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Contact person
Summary
We are seeking a reception volunteer on Monday afternoons to assist residents and visitors with general information and support.Detailed description
The Volunteer Receptionist's main tasks:
· To assist the Village/scheme receptionist with tasks on reception
· To provide excellent customer service
· Answering the telephone
· Answering queries - face to face and over the telephone
· Taking and relaying messages
· Meeting and greeting visitors
· Directing and signposting people
· To observe standard procedures, general health and safety and rules of conduct
Key skills needed for this role:
- Pleasant, friendly personality, patient with a mature attitude.
· Trustworthy, honest, reliable.
- Ability to work in a team and under own initiative
- Experience of reception work would be advantageous but training is provided
- Able to maintain confidentiality
This role does not include the following tasks:
- Personal care tasks
- Administering medication
- Advice or support in relation to a person's financial affairs
- No transferring (manual handling) of residents
Training and Development:
· Accessing training required to carry out the role and to further personal development
· Accumulating relevant work experience
· Direction and support
What we will provide to volunteers
💸 Reimbursement of costs🤝 Extra supportAbout ExtraCare Charitable Trust
ExtraCare retirement villages are not just about providing new places to live. They’re about giving their residents a new lease of life. We believe that health, age or financial means should be no barrier to an enhanced quality of life
If care/support is required, it can be assessed and provided in the comfort and privacy of your own Village home. This means that couples can remain together if one partner becomes frail.
We foster an environment of supported independence where residents can take advantage of the social and leisure opportunities provided by the Trust.
To enable the Village to offer a wide range of facilities, we encourage volunteering as a path to continued well being through the inclusion of both residents and external volunteers. We offer a wide range of volunteering opportunities that enables inclusivity, which can range from reception duties, befriending, coffee shop, gym to name just a few.