Communications Volunteer

What will you do? 

• complete an introduction to Citizens Advice and training for your role 
• identify common, or unfair, problems that clients come for help about   
• create leaflets and posters to promote the service, or use existing materials 
• use social media, for example, Facebook and Twitter to raise the profile of the local Citizens Advice 
• help to share what local Citizens Advice does with your local press or radio station  
• write information for the local Citizens Advice website or newsletter 
• talk to clients or volunteers about their experiences  
• help arrange a talk or event to promote the local Citizens Advice to others 

 Tasks may include:

·       Drafting internal newsletter content

·       Drafting articles for parish magazines

·       Drafting reports, presentations etc.

·       Building a bank of stories/case studies

·       Proofing, formatting and preparing materials

·       Helping keep R&C web pages up to date

·       Creating ‘calls for evidence’ posters etc.

·       Supporting fundraising comms

·       attend community events

·       help set up and manage stakeholder database

What’s in it for you? 

• make a real difference to people’s lives  
• learn about a range of issues that affect our clients such as benefits, debt, employment and housing. 
• build on valuable skills such as communication, listening, marketing and advertising  
• increase your employability 
• work with a range of different people, independently and in a team. 
• have a positive impact in your community. 

And we’ll reimburse expenses too. 

What do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 

• be friendly and approachable 
• be non-judgmental and respect views, values and cultures that are different to your own 
• have excellent verbal and written communication skills 
• be able to understand complex information and explain it (verbally and writing) so that others understand it 
• have good IT skills 
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 
• be willing to undertake training in your role