Volunteer Visitor Assistant

Volunteer Visitor Assistant

Dr Jenner’s House, Museum and Garden is situated in a splendid Grade II* Georgian house and beautiful garden, nestled in the historic market town of Berkeley, Gloucestershire. The former home of renowned doctor Edward Jenner, the museum tells the story of the life of this remarkable man and his pioneering work in the development of immunology and the beginnings of the science of vaccination.  

We have a small but dedicated volunteer team who take on a wide range of roles from admin to front of house to gardening to education. The passion and dedication of our volunteer team was recognised when they were named South West winners of the Marsh Award for Volunteers in Museum Learning. Volunteering helps you learn new skills, refresh old skills, gain valuable experience and is a great social experience. We’re always looking for new faces to join our friendly team. Roles and hours are flexible, and can be adapted to your needs.

We are looking for enthusiastic volunteers to join our Front of House team to assist in the day-to-day running of the museum and provide our visitors with an excellent visitor experience. The role includes providing a warm welcome for all visitors, answering queries, helping visitors to interpret the museum’s displays and to ensure they have a comfortable, interesting and enjoyable visit. You will also help in the museum shop and reception, selling tickets and shop items. There is scope for Volunteer Visitor Assistants to conduct short talks or tours of the museum, and to help with school and group visits.

The museum is open to the public from April-September, Sundays and during February half-term, Easter Bank Holiday weekend and October half-term. It is open for school and group visits all year round.

Normal shifts are from 10:45-16:00 but we are willing to discuss flexibility in these arrangements.

Could this be you?      

• The friendly face who welcomes visitors to the house and museum collection and ensures they have all the useful information for their visit.

• A people person, with a positive approach to sharing the museum’s fascinating legacy with a broad range of people.

• Someone with an interest in heritage or keen to learn and broaden their knowledge of history.

• A helping hand to visitors, passionate about providing a high level of customer service.

• Reliable and happy to work as part of a team, sharing the responsibility of keeping the museum a safe, tidy and welcoming space.

What’s in it for you?

• You’ll join a dynamic and friendly team who are enthusiastic about making the museum and its collections as accessible as possible.

• You’ll be part of a globally significant heritage site, helping to communicate Edward Jenner’s remarkable achievements and legacy to all who visit.

• You’ll join a dynamic group of sociable and friendly volunteers who enjoy social events and outings throughout the open season.

• You’ll enjoy a discount in the museum shop and free entry to museum events.

• You’ll receive all the necessary training and have the opportunity to pursue your personal development goals. Plus, you might like to explore the other voluntary roles we have on offer.

We will:     

• Provide health and safety training plus a full induction for the role.

• Support you: a member of staff will always be on-site during your shift.