We provide free, confidential, and impartial advice to anyone who needs it, to help them resolve the problems they face, and we use the intelligence we gather to lobby and influence social policy ...
Admin and Triage
Practical details
Volunteering • Organisation role
Contact person
Maria Franchi
Provided
#121091
Scan me or visit www.govolunteerglos.org/o/Citizens-Advice-Stroud-Cotswold-Districts/opportunities/Admin-and-Triage/121091 to join
To help provide a professional and welcoming triage service and an effective and efficient admin support for staff, volunteers and clients
Main duties and responsibilities include:
• Provide a professional welcome to callers at the door of our Stroud and Cirencester offices
• Triage callers without an appointment – identify emergencies and provide
information and signposting to other agencies when needed (no advice
giving involved)
• Contacting clients by telephone or text
• Printing and scanning documents
• Filing
• Dealing with correspondence
• Updating spreadsheets and databases
• Any other tasks required to assist the day to day running of the office
Related to
About Citizens Advice Stroud & Cotswold Districts
We provide free, confidential, and impartial advice to anyone who needs it, to help them resolve the problems they face, and we use the intelligence we gather to lobby and influence social policy makers, both locally and nationally. As a local, independent charity, we are members of a national network which collectively is the Citizens Advice Service.
See more opportunities by Citizens Advice Stroud & Cotswold Districts