Admin Assistant

What will you do? 

• complete an introduction to Citizens Advice and training for your role 
• welcome all clients and other visitors to the local Citizens Advice 
• explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in 
• type up information from the client form onto a spreadsheet or database 
• answer the telephone, reply to emails and post 
• help with the day to day running of the Citizens Advice service 

What’s in it for you? 

• gain and build on valuable skills and experience such as communication, IT skills and working in a team 
• increase your employability 
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives  
• work with a range of different people, independently and in a team. 

And we’ll reimburse expenses too. 

What do you need to have? 

You don’t need specific qualifications or skills but you’ll need to: 

• be friendly and approachable 
• be non-judgmental and respect views, values and cultures that are different to your own 
• have good IT skills 
• be calm under pressure 
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection 
• be willing to undertake training in your role