We provide free, confidential, and impartial advice to anyone who needs it, to help them resolve the problems they face, and we use the intelligence we gather to lobby and influence social policy ...
Admin Assistant
Practical details
Volunteering • Organisation role
Contact person
Maria Franchi
Provided
#109507
Scan me or visit www.govolunteerglos.org/o/Citizens-Advice-Stroud-Cotswold-Districts/opportunities/Admin-Assistant/109507 to join
We are recruiting admin and triage support to start as soon as possible. Training will be provided. Please see our website for an application form.
What will you do?
- complete an introduction to Citizens Advice and training for your role
- welcome all clients and other visitors to the local Citizens Advice
- explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
- type up information from the client form onto a spreadsheet or database
- answer the telephone, reply to emails and post
- help with the day to day running of the Citizens Advice service
- provide administrative support to staff and volunteers
What’s in it for you?
- gain and build on valuable skills and experience such as communication, IT skills and working in a team
- increase your employability
- contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
- work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good IT skills
- be calm under pressure
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
Related to
About Citizens Advice Stroud & Cotswold Districts
We provide free, confidential, and impartial advice to anyone who needs it, to help them resolve the problems they face, and we use the intelligence we gather to lobby and influence social policy makers, both locally and nationally. As a local, independent charity, we are members of a national network which collectively is the Citizens Advice Service.
See more opportunities by Citizens Advice Stroud & Cotswold Districts