GL Communities works in some of the most deprived areas of Gloucester, Matson, Robinswood and White City, Podsmead, Tuffley, Coney Hill and in Stroud we work Stonehouse, Cam and Dursley and the area ...
Volunteer Welcomer
Practical details
Volunteering • Organisation role
Contact person
Matt Crabb
Provided
Requirements
#53102
Scan me or visit www.govolunteerglos.org/o/GL-Communities/opportunities/Volunteer-Welcomer/53102 to join
Join our friendly team and help people access emergancy support and advice services by phone. Make a real difference in your local community.
Volunteer Welcomer
Are you friendly, approachable, and passionate about helping people? We're looking for Volunteer Welcomers to join our team and help create a positive first impression for everyone who visits or contacts our Advice and Resource Centre.
As a Volunteer Welcomer, you'll be one of the first points of contact for people seeking support. You'll help create a warm, welcoming environment, assist people in accessing our services, and provide practical support to our staff team. This is a fantastic opportunity to gain experience in customer service, community engagement, and charity work while making a real difference in your local community.
What You'll Be Doing
- Welcoming visitors and helping them feel comfortable and supported.
- Answering telephone calls and directing enquiries appropriately.
- Taking clear and accurate messages for staff members.
- Supporting people to access advice services, emergency support, and community resources.
- Providing information about our services, programmes, and activities.
- Assisting with basic administrative tasks as required.
- Helping maintain a welcoming, safe, and organised environment.
- Working alongside staff and other volunteers as part of a supportive team.
We're Looking For Someone Who Is
- Friendly, approachable, and enjoys meeting people.
- A good communicator with strong listening skills.
- Compassionate and respectful when supporting people from diverse backgrounds.
- Organised and able to manage a variety of tasks.
- Comfortable using a computer and answering telephone calls.
- Reliable, trustworthy, and able to maintain confidentiality.
- Positive, proactive, and willing to learn.
No previous experience is required – full support, guidance, and training will be provided.
What You'll Gain
- Valuable experience working within a community and charity setting.
- Improved communication, customer service, and administration skills.
- Increased confidence and experience supporting members of the public.
- The opportunity to make a meaningful difference to people in your community.
- A supportive and welcoming team environment.
- Skills and experience that can strengthen your CV and future employment opportunities.
Additional Information
Due to the nature of our work, volunteers in this role may be required to complete a Disclosure and Barring Service (DBS) check.
If you enjoy helping people and want to support individuals in accessing vital services and support, we'd love to hear from you.
Related to
About GL Communities
GL Communities works in some of the most deprived areas of Gloucester, Matson, Robinswood and White City, Podsmead, Tuffley, Coney Hill and in Stroud we work Stonehouse, Cam and Dursley and the area of Stroud District Council tenants.
We provide Advice and Advocacy, Education and Employability, Wellbeing and Social Inclusion with Community Development and Engagment throughout our work.
At our Advice and Resource Centre in Matson.
We run a volunteer project within all areas of our work and volunteers are an integral part of our organisation from our Board members to working alongside all our teams.