Volunteer Advisers

We offer two information sessions to learn more about this role:

• Wednesday, 9 November, 2 - 3.30 pm, Cirencester
• Monday, 14 November, 10.30 am - 12 noon, Stroud

To register your interest in one of these sessions or to have a chat about volunteering with us please contact us. Application packs will be sent out after the information meeting or a chat; this is so that applicants understand what is required to undertake the training and the role.

The deadline for applications is 27 November 2022; interviews will be held at the start of December 2022, with the new training programme starting in January 2023.

What will you do as an adviser?

• complete an introduction to Citizens Advice and a training programme for your role
• talk to clients over the phone, face to face or online to explore what problems they’ve come for help with
• find information about the clients’ problems and help them to understand their options
• support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls or referring the client to another organisation
• complete clear and accurate case records using our case recording system
• keep up to date on important issues by attending the appropriate training, by essential reading and attending volunteer meetings. 

What’s in it for you?

• make a real difference to people’s lives
• learn about a range of issues such as benefits, debt and employment
• build on valuable skills such as communication, listening and problem solving, and increase your employability
• work with a range of different people, independently and in a team
• have a positive impact in your community

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or experience, but you’ll need to:

• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good listening skills
• have excellent verbal and written communication skills
• have good maths skills
• have excellent IT skills and the ability to use email, Word and other applications
• be able to understand information and explain it to others
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• be willing to undertake intensive training for your role, and to keep up your skills through continuous learning